We apologize that there is an issue with your Hercules stand. We will need the information below to look at possible warranty replacement. Please note that we are the U.S. distributor for Hercules Stands, in order for us to better assist you and process a claim, you need to be located in the U.S. To provide the information below, please use our secure contact form located at https://herculesstands.us/contact/ or email us at service.usa at khsmusic.com.

1) Full Name
2) Street Address, City, State, Zip-code
3) Email address
4) Phone Number
5) Photos of the batch number, this is a small label that says Made In China
6) Photocopy of Purchase Receipt – due to strict factory policies, we are unable to replace any stand without a copy of the receipt
7) A photo of the stand specifically showing the malfunctioning or damaged area and one of the entire stand, if multiple stands we need a photo of all the stands together in one photo – **Please note that the number of photo’s we can document are limited, so please send all serial numbers in one photo, all complete stands in one photo as well as one photo showing the issue of the stand/stands.
8) Please include a description of the issue

Note that screws, springs, pads, foam, and other parts subject to normal wear have no warranty coverage. This warranty does not cover damage, deterioration, or malfunction caused by accident, negligence, misuse, or abuse.

KHS America reserves the right to make a final determination of any and all warranty obligations.

**** THIS WARRANTY IS EXTENDED TO THE ORIGINAL RETAIL PURCHASER ONLY AND IS NON-TRANSFERRABLE. IN ORDER TO VALIDATE YOUR WARRANTY, YOUR PROOF OF PURCHASE OR SALES RECEIPT MUST ACCOMPANY ALL REQUESTS FOR WARRANTY COVERAGE. ***